Term and Condition


Garuda Policy

Name Change Option

  • Only available through Garuda Indonesia Call-Center: 0804-1-807-807.

Rerouting

  • Only available through Garuda Indonesia Call-Center: 0804-1-807-807.
  • Subject to fee Rp 50.000 per class.
  • indowa travel.com administration fee : 25.000

Rebook/Reschedule

  • Only available through Garuda Indonesia Call-Center: 0804-1-807-807.
  • Rebooking is only allowed for flights of the same class or higher.
  • Subject to fee Rp 100.000 per class.
  • For new higher flight fare, fare difference will not be returned.
  • indowa travel.com administration fee : 25.000
Class H, L
  • Not allowed. Start on June 1st 2015, reschedule is subject to reschedule fee 50% of ticket fare.
  • indowa travel.com administration fee : 25.000

Cancellation and Refund Policies of Garuda Indonesia are based on ticket class and cancellation time

Class V:
  • Less than 72 hours before departure time, cancellation is subject to Cancellation Fee 25% of ticket fare.
  • Refund is subject to Refund Fee 75% of ticket fare.
  • Airline’s administration fee: Rp 150.000.
  • indowa travel.com administration fee : 25.000
Class T, Q:
  • Less than 72 hours before departure time, cancellation is subject to Cancellation Fee 25% of ticket fare.
  • Refund is subject to Refund Fee 50% of ticket fare.
  • Airline’s administration fee: Rp 150.000.
  • indowa travel.com administration fee : 25.000
Class N, K:
  • Less than 24 hours before departure time, cancellation is subject to Cancellation Fee 25% of ticket fare.
  • No Show is subject to fee 25% of ticket fare.
  • Cancellation over 48 hours before departure time is not subject to Refund Fee.
  • Less than 48 hours before departure time, cancellation is subject to Refund Fee 25% of ticket fare.
  • Airline’s administration fee: Rp 150.000.
  • indowa travel.com administration fee : 25.000
Class M, B:
  • Less than 24 hours before departure time, cancellation is subject to Cancellation Fee 25% of ticket fare.
  • No Show is subject to fee 25% of ticket fare.
  • Cancellation over 48 hours before departure time is not subject to Refund Fee.
  • Less than 48 hours before departure time, cancellation is subject to Refund Fee 25% of ticket fare.
  • Airline’s administration fee: Rp 150.000.
  • indowa travel.com administration fee : 25.000
Class Y:
  • Less than 24 hours before departure time, cancellation is not subject to Cancellation Fee.
  • No Show is not subject to any fee.
  • Cancellation over 48 hours before departure time is not subject to Refund Fee.
  • Less than 48 hours before departure time, cancellation is subject to Refund Fee 25% of ticket fare.
  • Airline’s administration fee: Rp 150.000.
  • indowa travel.com administration fee : 25.000

Others

Garuda Indonesia has the rights to reschedule or cancel the flight when considered necessary for safety and technical reasons. Garuda Indonesia will try to provide flight substitution as soon as possible. This will be announced to passengers through announcement at the airport or by phone, directly communicated by Garuda Indonesia.

100% Refund is only available in case the flight is cancelled by airline. In this case, 100% fare will be returned to customer and no administration fee will be charged by indowatravel.com.

Lion Air Policy

Name Change Option

  • Only available through Lion Air Call-Center: 0804-1-77-88-99 (Indonesia) / +60-03-7841-5333 (Malaysia) / +65-6339-1922 (Singapore).

Rerouting

  • Not allowed.

Rebooking/Rescheduling

  • Only available through Lion Air Call-Center: 0804-1-77-88-99 (Indonesia) / +60-03-7841-5333 (Malaysia) / +65-6339-1922 (Singapore).
  • Rebooking/Rescheduling is only available for the same class or higher.
  • Over 48 hours, rebooking/rescheduling is subject to administration fee Rp 50.000 plus new flight fare difference.
  • Less than 48 to 24 hours, rebooking/rescheduling is subject to Cancellation Fee 50% of basic fare/pax.
  • Between 24 and 2 hours before departure time, rebooking/rescheduling is subject to Cancellation Fee 80% of basic fare/pax.
  • Less than 2 hours before departure time or after check-in time, rebooking/rescheduling is subject to Cancellation Fee 90% of basic fare/pax.
  • Rebooking/rescheduling for Infant is not subject to administration nor Cancellation Fee.
  • indowa travel.com administration fee : 25.000
  • For higher price of new flight fare, the fare difference is not returned.

Cancellation and Refund Policies of Lion Air are based on cancellation time and ticket class

Less than 4 hours before departure time or No Show:
  • Promo Class ticket is no longer valid.
  • Cancellation for Non-promo Class is subject to Cancellation Fee 90%, Airport Tax and IWJR will not be returned.
  • indowa travel.com administration fee : 25.000
Over 24 hours before departure time:
  • Terms and conditions may apply for promo ticket.
  • Non-promo ticket is not subject to Cancellation Fee for the first ticket reissuance.
  • indowa travel.com administration fee : 25.000
All Economy Class:
  • Over 72 hours before departure, changes are subject to administration fee and the fare difference.
  • Between 72 to 4 hours before departure time, changes are subject to Cancellation Fee 50% of basic fare and the fare difference.
  • indowa travel.com administration fee : 25.000
Non-Promo Economy Class and Business Class Refund:
  • Over 72 hours before departure, refund is subject to Cancellation Fee 50% of basic fare.
  • Between 72 to 4 hours before departure, refund is subject to Cancellation Fee 90% of basic fare.
  • indowa travel.com administration fee : 25.000
Promo Class (X, V and T):
  • Non-refundable, except for airport tax, and ticket refund must be done less than 4 hours before departure.

Others

Lion Air has the rights to reschedule or cancel the flight when considered necessary for safety and technical reasons. Lion Air will try to provide flight substitution as soon as possible. This will be announced to passengers through announcement at the airport or by phone, directly communicated by Lion Air.

100% Refund is only available in case the flight is cancelled by airline. In this case, 100% fare will be returned to customer and no administration fee will be charged by indowatravel.com.

 

Batik Air Policy

Name Change Option

  • Only available through Batik Air call-center: 021-63798000

Reroute

  • Not allowed.

Rebook/Reschedule

  • Only available through Batik Air call-center: 021-63798000
  • Rebook/reschedule should be at minimum the same class.
  • Over 48 hours before departure, reschedule is subject to admin fee IDR 50,000 plus new ticket fare difference.
  • Less than 48 hours to 24 hours before departure time, reschedule is subject to Cancellation Fee 50% from basic fare/pax.
  • Between 24 hours to 2 hours before departure time, reschedule is subject to Cancellation Fee 80% from basic fare/pax.
  • Less than 2 hours before departure time or after check-in, reschedule is subject to Cancellation Fee 90% from basic fare/pax.
  • Infant is not subject to admin fee and Cancellation Fee.
  • indowa travel.com administration fee : 25.000

Cancellation and Refund Policies of Batik Air are based on cancellation time and ticket class

Less than 4 hours before departure time or No Show:
  • Promo Class ticket is no longer valid.
  • Cancellation for Non-promo Class is subject to Cancellation Fee 90%, Airport Tax and IWJR will not be returned.
Over 24 hours before departure time:
  • Terms and conditions may apply for promo ticket.
  • Non-promo ticket is not subject to Cancellation Fee for the first ticket reissuance.
  • Business ticket is not subject to Cancellation Fee.
All Economy Class:
  • Over 72 hours before departure, changes are subject to administration fee and the fare difference.
  • Between 72 to 4 hours before departure time, changes are subject to Cancellation Fee 50% of basic fare and the fare difference.
  • indowa travel.com administration fee : 25.000
Non-Promo Economy Class and Business Class Refund:
  • Over 72 hours before departure, refund is subject to Cancellation Fee 50% of basic fare.
  • Between 72 to 4 hours before departure, refund is subject to Cancellation Fee 90% of basic fare.
  • indowa travel.com administration fee : 25.000
Promo Class (X, V and T):
  • Non-refundable, except for airport tax, and ticket refund must be done less than 4 hours before departure.

Others

Batik Air has the rights to reschedule or cancel the flight when considered necessary for safety and technical reasons. Batik Air will try to provide flight substitution as soon as possible. This will be announced to passengers through announcement at the airport or by phone, directly communicated by Batik Air.

100% refund is only available in case the flight is cancelled by airline. In this case, 100% fare will be returned to customer and no administration fee will be charged by indowatravel.com.

Kalstar Aviation Policy

Name Change Option

  • Only available through Kal Star Aviation Call-Center: 021-2934-3400.

Rerouting

  • Only available through Kal Star Aviation Call-Center: 021-2934-3400.
  • Subject to reissue fee Rp 50.000 per class.
  • indowa travel.com administration fee : 25.000

Rebook/Reschedule

  • Only available through Kal Star Aviation Call-Center: 021-2934-3400.
  • Less than 24 hours before departure time, rebooking is subject to Cancellation Fee 50% and administration fee Rp 50.000 per pax/per ticket.
  • indowa travel.com administration fee : 25.000
  • More than 24 hours before departure time, rebooking is not subject to any fee as long the same class is still available. Otherwise, passenger is subject to up-grade fare and administration fee Rp 50.000.
  • indowa travel.com administration fee : 25.000
  • For the new higher flight fare, the fare difference will not be returned.

Cancellation & Refund

Cancellation and Refund Policies of Kal Star Aviation are based on ticket class and time of cancellation:

Class Y, G, H, K, L, M, N, Q, R, T, V, X, O:
  • Less than 24 hours before departure time, cancellation is subject to Cancellation Fee 50% of regular/promo fare.
  • More than 24 hours before departure time, cancellation is not subject to Cancellation Fee.
  • Refund is subject to Refund Fee 25% of paid fare.
  • Airline’s administration fee: Rp 50.000
  • indowa travel.com administration fee : 25.000
No Show
  • no refund.

Others

Kal Star Aviation has the rights to reschedule or cancel the flight when considered necessary for safety and technical reasons.

Kal Star Aviation will try to provide flight substitution as soon as possible. This will be announced to passengers through announcement at the airport or by phone, directly communicated by Kal Star Aviation.

100% Refund is only available in case the flight is cancelled by airline. In this case, 100% fare will be returned to customer and no administration fee will be charged by indowatravel.com.

Butuh bantuan? Telepon ke call center kami di (021) 73443929